Last week I ventured back into the Dark Ages when I decided to close my Internet Savings Account with the Post Office because they were unable to give me a decent interest rate. (They offer a good rate to new customers but cannot transfer existing ones onto it for reasons that completely baffled me.)
So I phoned them up, went through all the security verification to prove who I was before being told that I needed to write to them in order to close the account, as they needed to compare my signature with the one they had on record. I protested that I was only asking them to transfer the funds into my nominated bank account (that they already had the details of), but soon discovered that I was wrestling with fog.
I gave up and sent them a letter. Yesterday I received a reply which asked me to send another copy of my signature because they did not after all, have the original one (that I used to open the account) on file.
I have duly complied with their request, but my brain hurts from puzzling over what exactly they intend to compare with what.
My next door neighbour, on the other hand, after being refused a loan for £5000 from his bank, went to "Lending Expert" for a loan and found them to be very helpful.
Laithwaites Wine once again proved their customer service second to none when they sent me a free delivery voucher to apologise for a trivial mistake on my account. Imagine that sort of service from your electricity supplier.
More Customer Service gripes and praises coming soon
Sunday, 6 May 2012
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