Laithwaites

If like me, you spend all your hard earned money on booze, then you should stop reading my witterings and head over to Laithwaites Wine. I've been a fan of theirs for a couple of years (or about 500 bottles, depending on how you measure time)

The true test of any company though, is how they deal with their mistakes. (At Chalk Enterprises, we think we're quite good at this because we have had such a huge amount of practice)

Anyway, when I phoned them up last week to complain bitterly that they had substituted three bottles in my Christmas Case without bothering to ask me, the man from Customer Services just replied:

"Try them and if you don't like 'em then we'll just knock their price off your next order or give you your money back, whatever you want."

This shut me up.

Believe it or not, they aren't giving me anything to write this, but if they offer to do so then I will be more than happy to accept.